If there is anyone wants to read the WHOLE story, and not just Ricks side of it, go ahead and check it out
BBK SSI Intake Fuel Leak Problems. SAVE YOURSELF! - Mustang Forums at StangNet
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Originally Posted by 2tone_93gt
Well, indirectly threatened me. Soon as they seen the thread they had a big paragraph up about how they don't take slander well and they will follow through on any actionable claims... i would quote it, but low and behold, BBK removed it.
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That "big paragraph" is still there
unedited
I believe you are refering to the post (which has not been edited) where I said "Anytime you need to ask us a question or get some help with our products we will do our best for you, But we will not take internet flaming lightly, especially when it's due to something like O-rings not being installed AT ALL. How is that our fault?"
When I said "we will not take internet flaming lightly" I meant that from that point on, I will be monitoring your thread(s) and that I will respond with accurate information whenever you post something that is just not true.
You say that you were indirectly threatened with legal action and that my posts were edited to hide this. The posts that I edited were done so for spelling.
You too have posts that were edited in that thread.
You made up the whole legal action thing to make yourself look like you were about to be victimized.
I work in the R&D dept. and Doug works in tech. He started working here the week you called here.
Why the hell would I/we want to sue you? We don't own this company. I get a paycheck and that's it. No bonuses for recommending product (or sticking it to the customer like you say)
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Originally Posted by 2tone_93gt
I was lucky enough that when i had called Summit Racing, they were willing to take the BBK SSI intake back, offer a full refund and or i could take any other intake.
Summit Racing was VERY stand up about the situation. They in fact went to the stangnet thread before it was altered by the BBK staff. I am sure nothing will come of it, but had i known before i started having this intake re & re'd and all this mucking around, i would have sent it back. It was only 1 week ago i had spoken with Summit and had already been knee deep into this leaking bbk ssi intake drama.
As for BBK, I think the worst thing about them so far is their attempt to discredit me in the StangNet thread, yet, they miss the fact there are others complaining about the same fuel leak. They went and modified their previous posts which was pretty cowardly. I understand their need to look right and or save face, doesn’t make it right.
They could have gone the extra mile and made right on this whole issue. They could have easily said to Nicks Automotive “how much to fix this, send us the bill and issue will go away”. Instead, Bryan Rogers replies to the stangnet thread with “custom labor is expensive”. Well no kidding, I’m fixing a dangerous leaky fuel rail you designed.
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The truth is, YOU refused to use the Summit return/exchange policy, and YOU decided to have a shop try and fix the issue at your cost.
THAT IS YOUR PROBLEM.
And now you realize that you should've/could've got a new intake from Summit without spending any money and you are angry. It shows.
Do you honestly believe that good customer service consists of you bypassing the warranty process and taking your car to a shop to fix something and then you send the manufacturer the labor/ repair bill because you didn't follow the warranty guidelines?
And now we have to go through all of this because YOU decided to handle it this way?
BBK gladly accepts returns as clearly stated on our website.
Here it is-
Warranty Guidelines
All BBK products are warranteed against any defect in materials or crafmanship for a period of one year from the date of purchase. These terms apply as long as it has been determined that the product in question was installed and used in accordance to all guidelines set forth by BBK.
If a product is found defective, it can be returned to the location of purchase or you may contact our warranty department at (951) 296-1771 M-F 8:00-5:00 PST to obtain a return authorization number. The return authorization number (RGA) must be clearly marked on the return package in order for our warranty department to process the item.
An original receipt showing the date of purchase must also be supplied or the warranty is null and void. If a defect is determined, the item will be immediately fixed or replaced at no cost to the consumer. However, BBK will not reimburse any person(s) for cost of labor or any other costs incurred by the item in question.
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Originally Posted by 2tone_93gt
Not only did MPW and Nicks agree this fuel rail was dangerous, the minute the Manager (team leader) at summit racing looked at it, he was like “not a very good design”.
Now I know Bryan will likely chime in again and tell us how he tested this design up to 75 psi of fuel pressure or something along those lines. Maybe he did, maybe it worked perfect for him. I know for myself, and others it has not worked perfect. And judging by everyone’s comments on stangnet, there seems to be some quality issues with BBKs products.
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EVERYONE? Funny, when I read that thread, there were more people saying good things about the intake. One guy said he'd never installed an intake before the SSI and that it's been on for a year with no issues.
Once again, you are exaggerating.
And now you have your friend from Mississauga with 0 posts come in and say he's seen the SSI leak too? Now you are really stretching it.
Obviously you are a person who exaggerates the truth and twists things around to make yourself look good at the expense of others.(Just to be clear I'm calling you a liar here) There are many things you have posted here and on Stangnet that prove this.
Looking at your proflies on these forums for example, you have yourself listed as a 22 year old on one forum, and a 30 year old on another. Why would you lie about your age?
Trivial I know, but it shows me and everyone else what kind of person I'm dealing with here.
The bottom line from my point of view is-
There still has been no determination as to why the tube was leaking.
I still have not heard from Nick's regarding the length of the crossover tube.
For all I know, when MPW installed the tube with no O-rings, they might have damaged the ends of the tube which would cause it to leak.
I guess I'll never know why your fuel rail crossover tube leaked.
To answer your final question in the Stangnet thread.
No.
No warranty on modified parts.
